Pooja Singh
Pune
Summary
Results-oriented Ops. & Finance Manager with expertise in API integration and strategic planning. Enhances operational efficiency and drives financial performance by aligning HR and financial strategies, improving workplace productivity and cohesion. Experienced in stakeholder management and product implementation support within NBFC and banking ecosystems.
Overview
11
11
years of professional experience
Work History
Ops. & Finance Manager
R&W Industries
Pune
01.2024 - Current
- Oversaw financial operations, budgeting, and financial planning to ensure alignment with organizational goals.
- Facilitated API connections with bank systems, improving operational efficiency and streamlining processes.
- Collaborated with senior management to integrate HR and financial strategies into overarching business objectives.
- Oversaw HR functions, focusing on recruitment, onboarding, and employee relations.
- Implementing policies to enhance workplace productivity and cohesion.
- Product and Tech integration support
Senior Operations Manager (Product Manager)
HFFC
Pune
01.2021 - 01.2024
- Streamlined ECS process by 80% and implemented multiple feedback mechanisms for merchants.
- Resolved service, pricing, and technical problems for merchants.
- Proposed API integration to automate mandate form population and facilitate daily uploads at vendor sites across PAN India.
- BRD id prepared for API Integration with the Fino banking system by putting the Validations and exceptions.
- Prepared CLI Deck for FY21-22 outlining key operational strategies.
- Developing new business modules.
- Facilitated the onboarding of personnel into Salesforce administration role.
Senior Operations Manager
HFFC
Pune
01.2019 - 01.2021
- Executed CLI testing for system upgrades and new module introductions, ensuring system reliability.
- Identified skills gaps in branch operations staff, enhancing overall operational efficiency.
- Executed the timely preparation of Closures reports monthly and PP reports quarterly.
- Coordinated monthly billing activities, ensuring financial accuracy and compliance with regulations.
- Preparation, presentation & Training of Case Studies for Induction Program.
Operations Manager (Reconciliation and payments)
HFFC
Mumbai
01.2017 - 01.2019
- Managed un-reconciled suspense accounts and outstandings, achieving 60% reduction in audit objections compared to previous FY.
- Managed closures of accounts to ensure accurate financial records.
- Updated operational SOPs, enhancing efficiency and streamlining processes.
- Conducted quality assurance testing for Virgo release on CLI, ensuring operational functionality.
Customer Service Manager (Branch Operations)
HFFC
Thane
04.2016 - 12.2016
- Manage all operations of the Branch by implementing Standard Procedure Manual (SPM), Core Principles, and all applicable rules & regulations.
- Maintaining portfolio quality & controlling key delinquency parameters and improving service standards to achieve a low incidence of complaints.
- Zero NPA cases in my portfolio within 6 months after taking the charge.
- 99% POS Resolution in Fresh bounces through rigorous calling.
- Handled 80 calls daily, managing signing, service cancellations, data requests, and branch operations.
- Actively involved in internal and external branch audits as well as Investor meetings with a view to achieving good ratings.
- Implemented new processes to enhance compliance and quality control in operations.
- Reviewed systems and controls regularly, identified bottlenecks and control weaknesses, and collaborated with Operations Support, IT, and Compliance for improvements.
Intern
Tata Projects
Noida
04.2015 - 06.2015
- Worked as an Intern with HR Dept. (Active Recruitment and Improvement in Database Management).
- Prepared primary data on current recruitment practices and proposed new procedures to reduce employee turnover.
- Analyzed reasons for company delisting and developed recommendations for improved recruitment and retention processes.
- Assessed business value and premium effectiveness to support strategic decision-making.
- Effective measures to be taken to control premiums and policies followed by TATA over different business units.
- Managed data and implemented changes to enhance accuracy.
- Structure Notices and prepare JD’s.
- Identification of comparable transactions and calculation of transaction multiples.
Education
Masters (PGDM) - HR &Marketing
Jaipuria Institute of Management
Lucknow01.2016
Under Graduate (B. Com) - Commerce
MGKVP (SCW)
Varanasi01.2014
Skills
- Financial analysis
- Budget forecasting
- P&L tracking
- Investment analysis
- GAAP
- Revenue recognition
- Credit analysis
- Regulatory compliance
- Compliance & Audit
- KPI management
- KPI development
- Data analysis
- Strategic planning
- Operational efficiency
- Process improvement
- Operations Management
- Market positioning
- Client Needs Assessment
- Expansion
- Executive Presentations
- API integration
Accomplishments
- Completed special projects by using effective decision-making, critical thinking, and time management skills.
- Have always been among the top 5 achievers in all CSM role contests, such as insurance, disbursals, and collections.
- Created Benchmark, the best among all in Collection in the Mumbai Branch.
- Won a foreign trip in one (ASON) '2016' as a quad achievement.
- Insurance penetration was always above 90% in each quarter for both financial years.
- Cleared T1 (among the top 3 and was appreciated by the CEO) and T2 with good ratings and remarks.
- Team members have been recognized by the organization.
It Credentials
- Worked on Salesforce and Cloud Lending Implementation.
- Training on advanced operational training on CLI.
- Certificate course in Tally from NIT.
- Six Sigma lean green belt certification with 1st Div.
- Certificate of Building Interactive Dashboards.
- Certificate in advanced Excel, PPT, Power BI, SQL & Tableau.
Internship
Tata Projects, Noida, 04/01/15 TO 06/30/15,
Worked as an Intern with HR Dept. (Active Recruitment and Improvement in Database Management)., Project Objective -
- To reach an independent assessment (rationale of the problem) value of the business and how it controls premium effectiveness in valuing a company.
- Why companies are delisted and what is the process of Recruitment and also an in-depth analysis to set new process of recruitment and retention action to be taken.
- Effective measures to be taken to control premiums and policies followed by TATA over different business units.
- To prepare primary data of company on how they follow recruitment process and what new procedure can be adapted to lower down exit %tile., Identification of comparable transactions and calculation of transaction multiples.
- To be a part of the valuation team and provide accurate and useful data on daily basis, as well as data management, changes if required.
- Structure Notices and prepare JD’s.
Timeline
Ops. & Finance Manager
R&W Industries
01.2024 - Current
Senior Operations Manager (Product Manager)
HFFC
01.2021 - 01.2024
Senior Operations Manager
HFFC
01.2019 - 01.2021
Operations Manager (Reconciliation and payments)
HFFC
01.2017 - 01.2019
Customer Service Manager (Branch Operations)
HFFC
04.2016 - 12.2016
Intern
Tata Projects
04.2015 - 06.2015
Masters (PGDM) - HR &Marketing
Jaipuria Institute of Management
Under Graduate (B. Com) - Commerce
MGKVP (SCW)