Pooja Singh
Pune
Summary
Dynamic professional specializing in operational excellence and process optimisation. Strong analytical skills utilised to enhance compliance and streamline financial operations. Proven ability to lead teams and foster collaboration to meet organisational goals.
Overview
11
11
years of professional experience
Work History
Ops. & Finance Manager
R&W Industries
Pune
01.2024 - 05.2026
- Oversaw financial operations, budgeting, and financial planning to align financial activities with organisational goals.
- Collaborated with senior management to integrate HR and financial strategies into business objectives.
- Facilitated API connections with bank systems to enhance operational efficiency and streamline processes.
- Assisted in integrating product and technology solutions to enhance operations.
- Implemented policies to enhance workplace productivity and cohesion.
- Oversaw HR functions, focusing on recruitment, onboarding, and employee relations
Senior Operations Manager (Product Manager)
HFFC
Pune
01.2021 - 01.2024
- Proposed API integration to automate mandate form population, improving efficiency of daily uploads at vendor sites across PAN India.
- BRD id prepared for API Integration with the Fino banking system by putting the Validations and exceptions.
- Streamlined ECS process by 80% and implemented multiple feedback mechanisms for merchants.
- Developed innovative business modules to enhance operational efficiency.
- Resolved service, pricing, and technical issues for merchants, enhancing support experience.
- Prepared CLI deck for FY21-22, outlining key operational strategies to guide team initiatives.
- Facilitated the onboarding of personnel into Salesforce administration role.
Senior Operations Manager
HFFC
Pune
01.2019 - 01.2021
- Identified skills gaps in branch operations staff, resulting in enhanced operational efficiency.
- Executed timely preparation of Closures reports monthly and PP reports quarterly, facilitating informed decision-making.
- Coordinated monthly billing activities, ensuring financial accuracy and compliance with regulations.
- Executed CLI testing for system upgrades and new module introductions, improving system reliability.
- Prepared and presented case studies for induction programme, enhancing new employee onboarding.
Operations Manager (Reconciliation and payments)
HFFC
Mumbai
01.2017 - 01.2019
- Managed un-reconciled suspense accounts and outstandings, achieving 60% reduction in audit objections compared to previous FY.
- Managed closures of accounts, ensuring accuracy of financial records and compliance with auditing standards.
- Updated operational SOPs to streamline processes and improve overall operational efficiency.
- Conducted quality assurance testing for Virgo release on CLI, verifying operational functionality and readiness for deployment.
Customer Service Manager (Branch Operations)
HFFC
Thane
04.2016 - 12.2016
- Manage all operations of the Branch by implementing Standard Procedure Manual (SPM), Core Principles, and all applicable rules & regulations.
- Achieved zero non-performing assets in portfolio within six months of taking charge.
- Maintained portfolio quality, controlled key delinquency parameters, and improved service standards, resulting in low incidence of complaints.
- Resolved 99% of point-of-sale issues related to fresh bounces through proactive customer outreach.
- Handled 80 calls daily, managing signing, service cancellations, data requests, and branch operations.
- Implemented new processes to enhance compliance and quality control in operations.
- Reviewed systems and controls, identified bottlenecks and weaknesses, and collaborated with Operations Support, IT, and Compliance to implement improvements.
- Actively involved in internal and external branch audits as well as Investor meetings with a view to achieving good ratings.
Intern
Tata Projects
Noida
04.2015 - 06.2015
- Worked as an Intern with HR Dept. (Active Recruitment and Improvement in Database Management).
- Structured recruitment notices and crafted job descriptions to align with organisational needs.
- Prepared data on current recruitment practices and proposed procedures to enhance employee retention.
- Analyzed reasons for company delisting and recommended strategies for improving recruitment and retention.
- Managed data and implemented changes to enhance accuracy.
- Assessed business value and premium effectiveness to support strategic decision-making.
- Effective measures are to be taken to control premiums and policies followed by TATA over different business units.
- Identification of comparable transactions and calculation of transaction multiples.
Education
Masters (PGDM) - HR &Marketing
Jaipuria Institute of Management
Lucknow01-2016
Under Graduate (B. Com) - Commerce
MGKVP (SCW)
Varanasi01-2014
Skills
- Financial analysis
- Budget forecasting
- P&L tracking
- Investment analysis
- GAAP
- Revenue recognition
- Credit analysis
- KPI management
- KPI development
- Data analysis
- Strategic planning
- Operational efficiency
- Process improvement
- Operations Management
- Compliance management
- Process optimization
- Client Needs Assessment
- Team leadership
- Account reconciliation
Accomplishments
- Completed special projects by using effective decision-making, critical thinking, and time management skills.
- Have always been among the top 5 achievers in all CSM role contests, such as insurance, disbursals, and collections.
- Created Benchmark, the best among all in Collection in the Mumbai Branch.
- Won a foreign trip in one (ASON) '2016' as a quad achievement.
- Insurance penetration was always above 90% in each quarter for both financial years.
- Cleared T1 (among the top 3 and was appreciated by the CEO) and T2 with good ratings and remarks.
- Team members have been recognized by the organization.
It Credentials
- Worked on Salesforce and Cloud Lending Implementation.
- Training on advanced operational training on CLI.
- Certificate course in Tally from NIT.
- Six Sigma lean green belt certification with 1st Div.
- Certificate of Building Interactive Dashboards.
- Certificate in advanced Excel, PPT, Power BI, SQL & Tableau.
Internship
Tata Projects, Noida, 04/01/15 TO 06/30/15,
Worked as an Intern with HR Dept. (Active Recruitment and Improvement in Database Management)., Project Objective -
- To reach an independent assessment (rationale of the problem) value of the business and how it controls premium effectiveness in valuing a company.
- Why companies are delisted and what is the process of Recruitment and also an in-depth analysis to set new process of recruitment and retention action to be taken.
- Effective measures to be taken to control premiums and policies followed by TATA over different business units.
- To prepare primary data of company on how they follow recruitment process and what new procedure can be adapted to lower down exit %tile., Identification of comparable transactions and calculation of transaction multiples.
- To be a part of the valuation team and provide accurate and useful data on daily basis, as well as data management, changes if required.
- Structure Notices and prepare JD’s.
Timeline
Ops. & Finance Manager
R&W Industries
01.2024 - 05.2026
Senior Operations Manager (Product Manager)
HFFC
01.2021 - 01.2024
Senior Operations Manager
HFFC
01.2019 - 01.2021
Operations Manager (Reconciliation and payments)
HFFC
01.2017 - 01.2019
Customer Service Manager (Branch Operations)
HFFC
04.2016 - 12.2016
Intern
Tata Projects
04.2015 - 06.2015
Masters (PGDM) - HR &Marketing
Jaipuria Institute of Management
Under Graduate (B. Com) - Commerce
MGKVP (SCW)