Manisha Zendekar
Pune
Summary
Experienced Product Support Engineer II with 4+ years in UiPath. Proficient in designing, developing, and troubleshooting automation solutions, skilled at identifying root causes for seamless workflow execution. Driven automation engineer poised to offer design, development, and system fulfillment services. Worked with product managers to identify and prioritize components for automation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Support Engineer II
UiPath Robotic Process Automation India Private Limited
Bangalore
09.2020 - Current
- Handle global Salesforce cases, employing tools like Event Viewer, Debug view, and Fiddler for issue resolution
- Analyze various logs and network traces to identify root causes of issues, including event viewer logs, fiddler logs, diagnostic tool logs
- Serve as the escalation point for UiPath software support in both pre-sales and post-sales phases
- Manage overall product support, addressing discrepancies, bugs, enhancements, and customer education via email and ticketing tools
- Directly interact with customers/stakeholders, scheduling live troubleshooting sessions
- Collaborate effectively with Escalation/SRE engineers and Product Teams to gain insights into issues
- Communicate and collaborate with prospective UiPath customers worldwide, gathering feedback and enhancement requests to guide product development
- Worked as SPL for the StudioX component
- As SPL, helped team to resolve the issues related to the StudioX component
- And also played vital role in testing the new features, analyzing the reoccurring issues, fast tracking ongoing escalations and pending jira’s
- Played vital role in the ticket alignments within team as QM.
RPA Developer
Innowise Global Technology Pvt Ltd
Pune
03.2019 - 03.2020
- Skilled in UiPath application setup, development, testing, and bot monitoring
- Experienced in automating web-based and desktop-based applications using UiPath
- Proficient in creating reusable generic objects for modular code construction within UiPath
- Extensive utilization of UiPath features such as Orchestrator, Robot, Studio, Queue Management, Storage Bucket, Document Understanding, and Exception Handling
- Handling QC defects and enhancements within projects.
Education
Bachelor of Engineering (Computer Science and Technology) -
Orchid College of Engineering, Solapur
Solapur, MH06.2016
Skills
- Robotic Process Automation (RPA)
- Requirement Gathering
- Issue Resolution Management
- Root Cause Analysis
- Software Development Life Cycle (SFDC)
Certification
- UiPath Certified Professional Associate RPA Developer (UiRPA)
- UiPath Advanced Certification
- CDAC certification from Institute of Emerging Technology, Pune.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Timeline
Product Support Engineer II
UiPath Robotic Process Automation India Private Limited
09.2020 - Current
RPA Developer
Innowise Global Technology Pvt Ltd
03.2019 - 03.2020
Bachelor of Engineering (Computer Science and Technology) -
Orchid College of Engineering, Solapur
- UiPath Certified Professional Associate RPA Developer (UiRPA)
- UiPath Advanced Certification
- CDAC certification from Institute of Emerging Technology, Pune.
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