Shraddha Shenoy
Mumbai
Summary
A highly competent Six sigma certified professional with a proven track record at NIIT LTD, excelling in operations management and strategic planning. Spearheaded corporate collaborations and student placements, achieving significant business expansion and high client satisfaction. Skilled in competitor analysis and performance management, fostering team productivity and meeting ambitious targets. Demonstrates exceptional time management and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Manager - Industry Collabrations
NIIT LTD
03.2018 - Current
- Corporate Networking: Managed corporate tie-ups and actively pursued new client acquisition to expand business opportunities.
- Student Placement: Ensured smooth and timely placement of students, fostering their career development.
- Client Relations: Maintained excellent rapport with clients, resulting in repeat requirements and ensuring their needs were met promptly.
- Presentations: Engaged with HR Heads and Department Heads, delivering detailed presentations about NIIT’s placement services.
- Market Insights: Analyzed marketing trends and client needs, providing management with valuable insights to adapt to market demands.
- Reporting: Prepared and shared timely reports with management, offering a current overview of business operations and processes.
- Webinar Organization: Coordinated various webinars for students, including industry talks, code bytes, and alumni sessions, enhancing their learning experience.
Team Leader - Voice Operations
Justdial Ltd
07.2009 - 12.2016
- Target Achievement: Led a team of Agents to meet company targets both qualitatively and quantitatively.
- Team Retention: Ensured high retention rates of team members through effective leadership and support.
- Leadership & Guidance: Provided leadership, guidance, and support to Information Retrieval Officers (IROs), fostering a collaborative and productive environment.
- Online Verticals Support: Assisted the team with various online verticals, including "Flowers on Order" and "Food on Order," enhancing service delivery and customer satisfaction.
- Hiring Management: Acted as the Hiring Manager, conducting second-round interviews to assess candidates’ communication skills and geographical knowledge, ensuring alignment with company expectations
Education
Bachelor of Commerce
Ghanshyamdas Saraf College
Mumbai 04.2001 -
Six Sigma - Green Belt
Benchmark
04.2001 -
Skills
Competitor Analysis
Operations Management
Strategic Planning
Performance Management
Time Management
Timeline
Manager - Industry Collabrations
NIIT LTD
03.2018 - Current
Team Leader - Voice Operations
Justdial Ltd
07.2009 - 12.2016
Bachelor of Commerce
Ghanshyamdas Saraf College
04.2001 -
Six Sigma - Green Belt
Benchmark
04.2001 -
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