Smita Patil
Sr. Manager Technical Services
Mumbai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Senior Manager Technical Services
Transasia Bio-Medicals Limited - Corporate Office
2001.01 - Current
- Managing Team of 7 Tech Support Executives handling various product of Hematology, Critical Care, ESR and Coagulation.
- Managing In-house Call Centre Team of 7 agents for customer complaint handling.
- Spearheaded for new CRM implementation for Service Operations- Zoho
- Provided strong leadership to enhance team productivity and morale.
- Mentored junior staff members for skill development and career progression within organization.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels. Increased productivity by 20%
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Kaizen implementation for cost saving
- Consistently met or exceeded annual performance targets set by senior leadership.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Education
Engineering Diploma - Electronics
Maharashtra Technical Board
Mumbai; India 2001.04 -
Skills
Interpersonal Skills
undefinedWatching Movies and cooking
Cooking and watching movies is therapeutic for me. After long hours of daily activity i like to indulge in movies. I learn lot from them.
I enjoy to cook especially for my son.
I believe in today's fast life everyone should develop some hobby to unwind and get charged to face all the challenges life throw at you.
Timeline
Engineering Diploma - Electronics
Maharashtra Technical Board
2001.04 -
Senior Manager Technical Services
Transasia Bio-Medicals Limited - Corporate Office
2001.01 - Current
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