Ujjwal Phopate

Project Description: ITSM /CSM Configuration

Project Summary

• Worked on ITSM and Portal configuration
• Configured custom tables, fields , ACL, Widgets.
• Configured email /In-app notification.
• Configured ATF Testing suite for testing.
• Worked on UI action, UI policy, Client script, Business rule, Script include, Reference qualifier.
• Worked on dashboard and reports

Project Description: CSM implementation and Migration

Project Summary

• Worked in the development team to migrate from third-party tool to ServiceNow CSM instance
• Configured custom case types, custom forms, fields.
• Configured email client template and inbound actions
• Configured SLA and Notification (Response and resolution) for custom case type.
• Configured ATF Testing suite for Lifecycle.
• Worked on UI action, UI policy, Client script, Business rule, Script include, Reference qualifier, SLA
• Configured survey for Custom Cases.
• Worked on Record producer, catalog item and workflows.

Project Description : Customer Service Management.
Location : Client location:(Vienna)

Project Summary

• Worked in the development team to migrate the Tricentis Production instance from ITSM to CSM module,
• Created various scripts for Business purposes,
• Created various queues for easy navigation based on user's roles
• Created UI Actions, UI Policies for faster processing of data and states,
• Created new Application, modules.
• Worked on Survey Designer
• Worked on record producer, catalog items

Project Summary

• Customer was using existing tool and had migrated all the data into Service Now instance
• We have migrated Organizational data and configure service catalog
• Implementing Service Now functionalities and modules like Incident Management, Problem Management, Change Management
• Writing Business Rules, Script Includes, UI Actions, Client scripts, UI Policies and to customize the instance as per Business requirement
• Worked on Service Catalogs, Record Producer and Workflow
• Configuring Access Control Lists, Service Level Agreements, Scheduled Job
• Worked on transform maps and different transform scripts for data loads and management
• Perform unit testing and Peer review
• Migration of Update Sets
• Configuring Assignment rules and Data lookup rules