Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
Timeline
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Ujjwal Phopate

Ujjwal Phopate

Senior Service-now Developer
Nagpur

Summary

Experienced ServiceNow Developer and Administrator with over 9 years in the IT industry, including 8 years of hands-on experience in ServiceNow development, configuration, and platform administration. Demonstrated success in implementing, customizing, and optimizing ServiceNow modules. Proficient in scripting (server-side and client-side), integrations, and data migration to drive enterprise-wide digital transformation initiatives. Currently seeking a Senior ServiceNow Developer role that offers opportunities for career growth, continuous learning, and a collaborative environment where expertise can be fully leveraged and expanded.

Overview

10
10
years of professional experience

Work History

Senior Service Now Developer

Globant india pvt ltd
Pune
10.2021 - Current
  • Developed and maintained custom scoped applications on Customer Service Management (CSM), Security Operations (SecOps), and IT Service Management (ITSM) modules in ServiceNow.
  • Configured and customized CSM portals, including the implementation of tailored user experiences and dynamic content delivery.
  • Designed and implemented custom tables, fields, ACLs, and widgets to support complex business requirements.
  • Set up and managed email and in-app notifications, improving communication and workflow automation.
  • Created and optimized UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, and Reference Qualifiers to enhance user interaction, and enforce business logic.
  • Built and maintained dashboards and reports for various stakeholders, enabling data-driven decision-making.
  • Worked extensively with UI Builder and configured Workspaces, delivering intuitive, modern interfaces for end users.
  • Implemented various integrations, including Mobile Base Integration and custom API-based integrations, aligned with specific business requirements to support real-time data exchange and automation.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

Infrastructure Specialist

IBM india pvt ltd
Pune
02.2020 - 10.2022
  • Collaborated with the development team to migrate from a third-party tool to ServiceNow CSM, ensuring a seamless data transition and process alignment.
  • Configured custom case types, forms, and fields to support new business workflows within the ServiceNow CSM environment.
  • Set up email client templates and inbound actions to automate email processing and user communication.
  • Designed and implemented SLAs and notifications (Response and Resolution) for custom case types, ensuring compliance with business response targets.
  • Developed and maintained Automated Test Framework (ATF) suites to validate lifecycle processes, and ensure ongoing platform stability.
  • Created and optimise UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Reference Qualifiers, and SLA configurations to enforce dynamic business rules.
  • Configured and deployed ServiceNow surveys for custom case types, enabling structured customer feedback collection.
  • Built and managed record producers, catalog items, and associated workflows to streamline request fulfillment and improve user experience.

ServiceNow Developer

Tricentis india pvt ltd
Pune
04.2019 - 01.2020
  • Contributed to the migration of the Tricentis Production instance from the ITSM to the CSM module, supporting a major platform transition with minimal business disruption.
  • Developed and maintained custom scripts to fulfill specific business logic and automation requirements.
  • Configured role-based queues to streamline navigation and task management for different user groups.
  • Built and enhanced UI Actions and UI Policies to optimize data processing and state transitions across the platform.
  • Designed and implemented a new scoped application, including custom modules tailored to business functions.
  • Utilized Survey Designer to create and manage customer feedback surveys within the CSM context.
  • Developed and maintained record producers and catalog items, improving service request intake and automation.

Service Now Developer & Administrator

Fujitsu consulting India
Pune
11.2015 - 04.2019
  • Migrated organizational data from a legacy tool into a new ServiceNow instance, ensuring data integrity and consistency.
  • Configured and customized the Service Catalog, including the creation of Record Producers, workflows, and catalog items tailored to business needs.
  • Implemented core ITSM modules such as Incident Management, Problem Management, and Change Management.
  • Developed custom solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions to meet specific client requirements.
  • Configured Access Control Rules (ACLs) to enforce security and data access policies.
  • Created and managed SLAs, scheduled jobs, assignment rules, and data lookup rules to streamline service delivery.
  • Designed and executed Transform Maps with transform scripts for accurate data migration and updates.
  • Conducted unit testing, and participated in peer code reviews to ensure code quality and system reliability.
  • Managed the migration of Update Sets across different ServiceNow environments (Dev, Test, Prod).

Education

Bachelor of Engineering - Electronics and Telecommunication

G.H Raisoni College Of Engineering
Nagpur, MH

Diploma of Higher Education - Electronics and Telecommunication

G.H Raisoni Polytechnic

Skills

ITIL v3 Foundation Certificate2017

( CSA )Service now certified system administrator2018

( CSM )Service now certified Customer service Management2020

( HRSD )Service now certified Human resources service management2020

Certified Application Developer (CAD)

Disclaimer

I, Ujjwal Phopate, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Timeline

Senior Service Now Developer

Globant india pvt ltd
10.2021 - Current

Infrastructure Specialist

IBM india pvt ltd
02.2020 - 10.2022

ServiceNow Developer

Tricentis india pvt ltd
04.2019 - 01.2020

Service Now Developer & Administrator

Fujitsu consulting India
11.2015 - 04.2019

Diploma of Higher Education - Electronics and Telecommunication

G.H Raisoni Polytechnic

Bachelor of Engineering - Electronics and Telecommunication

G.H Raisoni College Of Engineering

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Ujjwal PhopateSenior Service-now Developer