Vartika Sharma
Mumbai
Summary
Dynamic leader with extensive banking experience, specializing in AML/KYC processes and automation. Proven track record in process optimization and team development. Skilled in stakeholder engagement and regulatory liaison, driving significant cost savings and compliance excellence across diverse teams.
Overview
18
18
years of professional experience
Work History
Vice President, KYC Refresh
Morgan Stanley
06.2022 - Current
- KYC Refresh lead, managing Production Maker (20+ FTE) and Client Outreach (10+ FTE) teams
- Established robust controls in maker team, enhancing quality of work
- Led the SME and Training team for 2 years at the time of the KYC Refresh team setup in India
- Led the drafting and roll-out of exhaustive Refresh Procedures and workflows
- Set up the governance around regular procedure updation and release
- Created an efficient query resolution framework and escalation protocol
- Leading a Target Operating Model rationalization project to have one KYC Refresh team model across Vendors and locations
- Worked on the Automation of a Control Report to reflect only true KYC breaks and created the procedures and governance around it. 70% efficiency generated
- Introduced controls in the Client Outreach function, resulting in 0 client misdirects
- Successfully reduced dependency of the Outreach team on business support teams for client contacts through the utilization of internal portals. TAT reduction: 2 days
- Spearheaded initiative resulting in ~30% reduction in Client Outreach efforts
- Other key projects: Identification of a vendor to further reduce client Outreach and Automation of Client Outreach, minimizing human intervention & hence fewer errors
Assistant Vice President, AML Client Onboarding
Bank of America
08.2018 - 05.2022
- Led the AML Client Onboarding division for Indian Markets and Banking businesses
- Led team for ~4 years with zero compliance or audit/regulatory findings
- Multiple awards for consistently achieving KPIs and leading several regional projects
- Migrated AML/CDD division of Investment Banking business to India from offshore, achieving 50% cost savings
- Implemented CKYC (Centralized KYC) Regulation in the bank
- Core activities: AML reviews for client onboarding, refresh, and relationship expansion
- Regular liaison with the regulator, audit, business, clients, and compliance
Director (AVP)
Morgan Stanley
01.2015 - 07.2018
- Led the teams performing KYC EDD for US Banking and Institutional Securities businesses
- Core activities: negative news and sanctions reviews on the clients
- Responsible for supervisory quality checks of the team
- Trained Lean Change Agent: assisted the teams within AML department to identify waste & build efficiencies; 20% FTE save
Operations Analyst, AML Operations
JP Morgan
03.2011 - 12.2014
- Executed KYC renewals and remediations for UK and US clients
- Managed reporting on pipeline and client risk ranking changes to support compliance efforts
- Reported KYC violations to Risk & Controls Team to ensure regulatory adherence
- Compiled KYC breaches report to halt trading activities for businesses
- Led the automation of the reporting process, time save: 8hrs to 1hr
Officer, AML Compliance & Advisory
ICICI Bank Limited
02.2008 - 03.2011
- Transaction monitoring & reporting to the Compliance
- Consolidated Statements of Holdings for Private Banking clients
- Led the automation of generating monthly statements of HNI clients; time save: 20 days to 2 days
Education
Executive Program for Young Professionals -
IIM Calcutta
08.2012
Post Graduate Diploma in Banking Operations -
Institute of Finance, Banking & Insurance
New Delhi07.2008
Bachelor of Commerce -
BSA College
Mathura07.2007
Skills
- Automation/transformation
- Process optimization
- Risk management
- Team development
- Stakeholder engagement
- Regulatory liaison
Affiliations
Mumbai Lead for India "Ops Philanthropy Committee": Successfully led multiple events, registering a record Ops participation at 99%
Timeline
Vice President, KYC Refresh
Morgan Stanley
06.2022 - Current
Assistant Vice President, AML Client Onboarding
Bank of America
08.2018 - 05.2022
Director (AVP)
Morgan Stanley
01.2015 - 07.2018
Operations Analyst, AML Operations
JP Morgan
03.2011 - 12.2014
Officer, AML Compliance & Advisory
ICICI Bank Limited
02.2008 - 03.2011
Executive Program for Young Professionals -
IIM Calcutta
Post Graduate Diploma in Banking Operations -
Institute of Finance, Banking & Insurance
Bachelor of Commerce -
BSA College